Refund & Cancellation Policy

This Refund and Cancellation Policy ("Policy") applies to all purchases of subscription plans made on the eInvit platform (einvit.in), operated by Tony Augustine Labs (TAL). Please read this Policy in full before making any purchase.

By completing a payment on eInvit, you explicitly acknowledge that you have read, understood, and accepted this Policy, and that it forms part of the binding agreement between you and Tony Augustine Labs.

Nature of the Service and Pre-Purchase Advisory

eInvit provides a digital, on-demand Software-as-a-Service (SaaS) platform. Upon purchasing a subscription plan, your invitation page is immediately activated and the digital service commences delivery. This includes access to our platform infrastructure, custom templates, hosting of your invitation page, WhatsApp sharing functionality, Guest Response management, and all other features included in your chosen plan.

Because the service is intangible, instantly activated, and consumed digitally, it falls under the category of digital services which, once accessed, cannot be "returned" in the manner of a physical product. This characteristic is the basis of our no-refund policy, which is consistent with standard industry practice for digital subscription services in India and globally.

Before purchasing any paid plan, we strongly recommend:

• Creating and exploring a Free Plan account to experience the platform's interface and capabilities.
• Visiting our Live Demo section to see exactly what your invitation will look like.
• Reviewing the features table on the Pricing page to confirm the plan suits your event's requirements.
• Contacting us via WhatsApp or email with any questions before committing to a purchase.

We are happy to assist you select the right plan. Once a purchase is made, this Policy applies without exception.

No-Refund Policy — Full Statement

Tony Augustine Labs maintains a strict no-refund policy on all paid subscription plans sold through the eInvit platform. This policy is absolute and applies without exception to all plan tiers, including Basic, Premium, Premium Plus, and Ultimate plans.

Specifically:

• No refunds will be issued once a plan is purchased and the subscription is activated, regardless of whether you have used any of the plan's features.
• No partial refunds will be issued for the unused portion of a plan's validity period, including in cases where you choose to stop using the platform before the plan expires.
• No pro-rated credits or account credits will be issued in lieu of a refund, unless expressly offered by us at our sole discretion in writing.
• No refunds for event cancellations or postponements: We are not liable for external circumstances that affect your event, including but not limited to marriage cancellations, event postponements, change in venue, illness, or any personal, social, or family reasons.
• No refunds for change of mind: Dissatisfaction with a template, a feature, or a design preference after purchase does not constitute a valid ground for a refund.

Circumstances Not Qualifying for Refund

The following circumstances, without limitation, do not qualify for a refund under any circumstances:

• Change of mind or personal preference after purchase.
• Failure to use the service or features included in the purchased plan.
• Wedding, engagement, or event cancellation or postponement.
• Dissatisfaction with a specific template's design, colour palette, or layout.
• Inability to use features due to incorrect account setup, incorrect data entry, or user error.
• Temporary unavailability of the platform due to scheduled or emergency maintenance.
• Third-party service disruptions (e.g., WhatsApp outages, Internet connectivity issues on the user's end).
• Accidental or duplicate purchases made by the user (see Section 4 for resolution).
• Disputes with guests, family members, or other parties regarding the digital invitation content.
• Dissatisfaction with Guest Response rates from guests.
• Incompatibility of the invitation page with certain older or unsupported browsers or devices.
• Force majeure events including natural disasters, government actions, pandemics, or internet infrastructure outages.

Payment Failures and Technical Errors

We recognise that genuine technical issues can occur during payment processing. The following scenarios are handled separately from our no-refund policy:

4.1 Payment Deducted but Plan Not Activated: If your bank account or card has been debited but your eInvit plan was not activated, this is typically due to a payment gateway timeout or processing error. Please:

• Wait up to 24 hours — most pending transactions are resolved automatically.
• If the plan is still not active after 24 hours, contact us immediately at einvit@proton.me with your registered email address, the transaction reference number (UPI reference, bank transaction ID, or Razorpay payment ID), and the date and time of the transaction.
• We will investigate and, if confirmed, activate your plan or, at our discretion, issue a credit for the equivalent plan.

4.2 Duplicate Transactions: If you have been charged twice for the same plan due to a confirmed system or gateway error (evidenced by duplicate charges on your bank statement), please contact us with evidence. We will investigate and resolve confirmed duplicate charges by activating the additional plan period or, where technically feasible, facilitating a reversal through Razorpay.

4.3 Bank / UPI Reversals: In cases where your bank initiates an automatic reversal (e.g., due to a failed transaction), your plan will not be activated. Such reversals are handled by your bank and Razorpay and do not require action on your part beyond re-initiating the payment.

Plan Cancellation

5.1 No Mid-Term Cancellation Refund: eInvit does not offer mid-term plan cancellations with a refund of the remaining unused period. Your plan remains active until the end of its stated validity period, regardless of whether you continue to use it.

5.2 Account Deletion: You may request deletion of your eInvit account at any time by contacting us at einvit@proton.me. Account deletion will result in the immediate deactivation of your invitation pages and the eventual deletion of your data per our Privacy Policy. Account deletion does not entitle you to any refund of amounts already paid.

5.3 Plan Expiry: At the end of your plan's validity period, your invitation page will be automatically taken offline. You will need to purchase a new plan or upgrade to continue hosting your invitation. No automatic renewal or recurring charge applies — each plan purchase is a one-time transaction.

Limitation of Liability

This section sets out the maximum extent of Tony Augustine Labs' financial responsibility to you in the event that any loss, damage, or claim arises in connection with your use of the eInvit platform.

Regardless of the nature of the claim, the legal theory on which it is based (whether in contract, tort, negligence, strict liability, or otherwise), or whether Tony Augustine Labs has been advised of the possibility of such loss or damage:

This limitation applies to all forms of loss and damage, including but not limited to:

• Loss of data, photographs, or invitation content.
• Inability to access the Platform on a particular device or at a particular time.
• Emotional distress, reputational damage, or social embarrassment arising from any Platform issue.
• Loss of guests' attendance due to invitation delivery or access issues.
• Financial losses of any kind, including indirect, consequential, special, or punitive damages.
• Any loss or damage attributable to third-party services (Razorpay, Cloudflare, Resend, WhatsApp, etc.).

For example: if you purchased the Premium Plan at ₹999, Tony Augustine Labs' maximum liability to you in any scenario is ₹999, and no more. If you purchased the Basic Plan at ₹699, our maximum liability is ₹699. This cap is absolute and applies even if any remedy fails of its essential purpose.

This limitation of liability reflects the reasonable allocation of risk between the parties and is a fundamental element of the basis on which we offer the Platform at its current pricing. Without this limitation, we would not be able to provide the Platform at prices accessible to Kerala families.

Exceptions and Discretionary Adjustments

While our no-refund policy is strict and absolute, Tony Augustine Labs reserves the right, in its sole and absolute discretion, to consider requests for goodwill adjustments in exceptional and extraordinary circumstances. Any such consideration is entirely voluntary, does not create a precedent, and does not constitute a waiver of this Policy for any other user or transaction.

If you believe you have an exceptional circumstance not covered elsewhere in this Policy, you may submit a written request to einvit@proton.me with full details. We will review all requests on a case-by-case basis, but are under no obligation to grant any adjustment.

Any goodwill adjustment, where granted, will be in the form of a plan extension or a credit towards a future plan on the eInvit platform. Cash refunds will not be issued even in discretionary cases.

Dispute Resolution and Consumer Rights

8.1 Informal Resolution First: If you have any complaint regarding a transaction or the application of this Policy, we encourage you to first contact us directly at einvit@proton.me or via WhatsApp. We will make a good-faith effort to address your concern within 7 business days.

8.2 Consumer Protection Act, 2019: Nothing in this Policy is intended to override or limit any rights you may hold as a consumer under the Consumer Protection Act, 2019 or any other mandatory consumer protection legislation applicable in India. If you believe your statutory consumer rights have been violated, you may approach the relevant Consumer Disputes Redressal Commission.

8.3 Chargebacks: Initiating an unjustified chargeback with your bank or credit card company after using the Platform's services is a breach of these Terms. We reserve the right to contest any such chargeback with evidence of service delivery and to suspend or terminate your account pending resolution.

8.4 Governing Law: This Policy is governed by the laws of the Republic of India, and any disputes shall be subject to the exclusive jurisdiction of the courts in Kerala, India.

Contact Us

For all queries related to this Refund Policy, payment issues, or plan-related concerns, please reach us through the following channels. We aim to respond within 48 hours on business days:

When contacting us about a payment issue, please have the following ready: your registered email address, the Razorpay Payment ID or UPI reference number, the transaction amount and date, and your bank statement showing the debit. This will help us resolve your query quickly.